California Jewels   great jewelry...great prices™

ORDERING INFORMATION 

When you want to order something...please email or phone us and ask if it's still available. 

When you phone and get our answering machine...leave a message including

• your telephone number with area code

• best day and time to call you back. 

Do the same if you send us your telephone number by email...and  tell us where you are so we know what time zone you're in before we call you back.  If you don't hear from us within 24 hours...please be patient.  We will get back to you...usually in a day or two...but occasionally a bit longer. 

When you contact us...we need to know what you want to buy and how many.  A description is given below each picture...along with the price of the item.  If you're not sure what you want...let's talk about it (by phone or email) and we'll help you decide.  Vicki or Clifford will discuss the details with you.  If it's a custom order...one or both of them will actually be designing and handcrafting the jewelry you order.     

We do not share information about our customers with others (See PRIVACY POLICY below)...however...we do need to know the following to process your order...

• your name

• complete address including zip code where you want your order sent.   Sales tax will be added to orders delivered in California. 

• email or phone number.  We'll send you an email to let you know when your order has been sent...and so we can get in touch with you if we need to discuss your order.

• method of payment.  You can pay for your order using PayPal or a GiveAnything.com Gift Certificate.

California Jewels accepts    and  

PayPal works so well that if you haven't used it yet...check it out and setup an account with them (using your credit cards) to make online shopping so much easier for yourself.

If you will be using a  GiveAnything.com Gift Certificate...

• We need the certificate number...value of the certificate and expiration date.

• If your purchase exceeds the gift certificate value...please indicate how you will pay the difference.

• If your total purchase (after applicable sales tax plus shipping & handling are added) is less than the value of the GiveAnything.com Gift Certificate...only the total of your California Jewels order will be processed and the difference will remain on your GiveAnything.com Gift Certificate.  No cash will be given for the difference.

There is a $13.00 minimum shipping and handling (s&h) charge on most orders.  But... if it's possible and you pickup your order from us or we can deliver it to you locally...s&h is free! 

ALL ORDERS SHIPPED OUTSIDE THE UNITED STATES VALUED AT OVER US $100.00 MUST BE PAID FOR IN ADVANCE BY PAYPAL.  (ALL BANKING FEES ARE FOR THE PURCHASER'S ACCOUNT.)  NO EXCEPTIONS.

THE NITTY GRITTY:

• All orders must be pre-paid.  

• We do not ship any orders C.O.D. 

• No returns or exchanges without prior authorization from California Jewels. 

• Custom orders cannot be returned.

• No cash refunds. Credit given towards future purchases only. 

• All shipments are sent by Priority Mail, certified, "return-receipt requested" via the United States Postal Service after payment is confirmed unless other arrangements are made with us ahead of time. 

• Delivery is usually within 5 business days after shipment date. 

• Free gift boxes and bows included. 

CUSTOM MADE JEWELRY 

        If you want

• something you saw on our site in a different color...with different stones, hooks, clasp  - or

• one-of-a-kind jewelry for you to wear with a special outfit - or

• jewelry for you and/or your wedding party to match or complement your color scheme - or

• necklaces and/or earrings with your team colors and appropriate sports ball - or

• jewelry for your fundraising event with your team or school mascot and/or colors - or

• inherited jewelry restrung or redesigned to give it a new look

Please read the following carefully and write down your answers to the questions before you contact us.  It will help tell us what you want  If you're not sure what you want...describe what you plan to wear it with or send us a picture of the ensemble...and we'll make suggestions to help you decide.  Most of the questions seem relevant to women but men have ordered bracelets... earrings...and necklaces from us too...so if your order is for a man...you will still need to answer one or two of the questions so we understand what you want us to make... 

• What color do you want your jewelry to be...or what color do you want to wear it with?

• What is the neckline of the dress...shirt...or top like?

• Will you be wearing your hair up or down...or is it short?

• What kind of hooks...posts or clips do you want on your earrings?

• What kind of clasp do you want on your bracelet...anklet...or necklace?  

After we've discussed the details of your order including price and your payment is confirmed...California Jewels  will make what you want.  You should receive it  within one to two weeks of when payment is confirmed.  If you're in a hurry...PayPal orders process faster than others.  Priority Mail should get it to you in 3-5 days.  Express Mail is faster but it costs more!  

If we think it will take longer than two weeks to make what you want...we'll let you know before we process your payment and begin making anything.  We'll also tell you how long we think it will take so you know ahead of time.  It can take longer if we have to order more crystal or something else.  

PRIVACY POLICY

We do not share information about our customers with others nor do we sell any names...addresses (email or snail mail)...phone numbers or other personal information about our customers with anyone. 

We keep information you give us securely offline...and  any information you give us is used solely by  California Jewels to process your orders.

To see more jewelry...click on the following.

© California Jewels 2012